The Challenge: Time-Consuming and Inefficient RFP Processes
Jonathan Gudger, Solutions Architect at DTI, faced significant challenges with the company’s RFP response process. Despite having a documented procedure and previously implemented software, responding to a single RFP could take anywhere from 20 to 30 hours. The existing system lacked efficiency, and the team struggled with managing and accessing relevant content, leading to prolonged response times and potential missed opportunities.
The Solution: Implementing Responsive for Enhanced Efficiency
Seeking a more effective solution, Jonathan turned to Responsive. Upon implementation, DTI consolidated all past question-and-answer pairs and relevant documents into a centralized Content Library. This organization allowed the team to utilize Responsive’s auto-respond feature, automatically populating answers for up to 75% of questions. The result was a significant reduction in manual effort, enabling the team to focus on refining and customizing responses to better meet client needs.
“Within the first two weeks, we were able to show upper management 1,000 questions and answers already populated in the tool. It was a huge selling point!”
Jonathan Gudger
Solutions Architect
The Impact: Reduced Response Time and Improved Collaboration
With Responsive, DTI experienced a dramatic improvement in their RFP response process. The ability to assign specific questions or sections to individuals added much-needed visibility and accountability. As a result, the team could now respond to RFPs in half the time previously required. This efficiency not only improved the quality of their proposals but also allowed for better collaboration across departments.
The early success with Responsive led DTI to establish a solutions desk aimed at developing support technologies to further empower their sales team. By streamlining their RFP processes, DTI positioned itself to respond more effectively to client needs, enhancing their competitiveness in the legal services market.
About DTI
Founded in 1998 and headquartered in Atlanta, Georgia, DTI is a leading legal process outsourcing (LPO) company serving law firms and corporations worldwide. With over 1,000 employees across six continents, DTI specializes in eDiscovery, managed services, litigation support, and court reporting . Their mission is to help clients accelerate necessary changes to remain competitive, managing risks and minimizing costs associated with complex litigation and compliance functions.
